ICT Nearshoring for Swiss Companies
Scale System Engineering, CloudOps & Security efficiently — without losing control
Skills shortages, rising operating costs, and increasingly complex IT landscapes are bringing many Swiss companies to the same point: IT operations must become more stable — while also becoming cheaper, faster, and more scalable.
That’s exactly where ICT nearshoring comes in: Not only software development, but also IT operations, cloud, system engineering, and IT security can now be successfully delivered by dedicated nearshore teams — with clear processes, governance, and measurable service levels.
Why now is the right time
Many companies have invested heavily in cloud platforms, security tools, and monitoring over the past few years. The issue is often not the technology — it’s the operations:
-
Too few experienced ICT resources (system/cloud/security)
-
High costs for 1st/2nd level support and recurring tasks
-
24/7 requirements, on-call duty, incident pressure
-
Too many “firefighting” interventions instead of predictable operations
Nearshoring doesn’t solve this with “cheap hours”, but with standardised services, runbooks, and a team setup that relieves Switzerland while remaining fully controllable.
Which ICT areas are particularly well suited to nearshoring?
Tasks that work best are process-driven, documentable, and measurable:
1) Service Desk & User Support (L1/L2)
-
Ticket handling, standard requests, user management
-
On-/offboarding (joiner/mover/leaver)
-
Software rollouts, M365/Google Workspace support
2) Monitoring / NOC Services
-
System and application monitoring
-
Alert triage based on playbooks
-
Escalation via defined paths (onshore L3 / vendor)
3) CloudOps & DevOps (Azure/AWS/Hybrid)
-
Infrastructure as Code (IaC), CI/CD operations
-
Observability (logs/metrics/tracing), cost optimisation
-
Backup/restore tests, patch and release windows
4) Security Operations (SOC-adjacent tasks)
-
Vulnerability management (scans, reports, remediation tracking)
-
Incident handling based on runbooks
-
SIEM triage / use-case maintenance (depending on setup)
In short: anything clearly defined and repeatable is an excellent fit — and delivers ROI very quickly.
Who benefits most from ICT nearshoring?
-
SMEs and mid-market companies with complex IT but without a large internal ops team
-
Organisations with many sites/users and high ticket volumes
-
Companies on a cloud journey (Azure/AWS) that need to professionalise operations & security
-
Organisations aiming to reduce costs while increasing service quality
Our approach at CSPC: Swiss governance + nearshore team
We don’t deliver “offshoring”, but dedicated teams embedded into your processes. Our focus is on:
-
stable operational performance,
-
clear responsibilities,
-
measurable outcomes,
-
and a security- and compliance-ready setup.
More information on the topic is also available at: www.cspc.mu
